12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from Porsche of Orlando

From start to finish this is the worst experience I have had in 25 years of driving a vehicle. I took my 2001 Boxter S in for an oil change and multi point inspection. The very next day I drove the car it started smoking and broke down on the side of the road with a final diagnosis that the engine would need to be replaced. The car went to Porsche working fine and the next time I drove the car it was ruined. Porsche took no responsibility and would not even refund my oil change.To make matters worse, this was my late fathers car which I treated as a memento to keep his spirit alive in a car and a brand he was a life long fan of. To provide details, the car was promised on August 24th and the job was not completed until August 27th. Throughout this process, Tomas Rios, the associate assigned to my car was mostly unresponsive when I began to question what the hold up was. Upon pickup I waited for an hour after I arrived to get the car back at which point Tomas pointed out some recommendations for future services but assured me all services could wait. The next day I drive the car to work and it breaks down. I call Porsche letting them know what has happened and they said to tow it in and a tech would look at it in the morning. The car was dropped on site and around mid day on Saturday after not hearing from anyone I went to the dealership to find my car sitting there in the same spot it was dropped. No one had looked at it, contacted me, moved it to the service department. NOTHING. So after expressing my dissatisfaction, I was assured that someone would look at it and get back to me that day. At the end of the day I received a call saying they did not have time to look at it and I'd have to wait till Monday. On Monday I asked to speak to the service manager Chad Zarnow who told me the air/ oil separator failed, oil was leaking out of the air filter housing, clogged catalytic convertors and a melted ignition coil and that a new engine would be needed and more importantly, after getting an oil change and service inspection, the day before that none of this was their fault and they would not take responsibility for any wrong doing or repairs. So I set up a meeting to speak to the GM, Andrew Parkinson, who echoed Chads response, taking no responsibility but in a more averting smug way. He even went as far as saying it was my negligence for only driving the car once a week that was the result of the malfunction. When I lost my cool for the first time in this highly disappointing unprofessional experience the GM said he'd look into options of helping out with the cost of a new engine. I thought ok... this is progress. A week later I got a $18,500 quote for the cost of the used engine and service. Another slap in the face but par for the course with Porsche Orlando at this point. Needless to say I did not take the offer. I should have never returned the vehicle to the dog that bit me. I put my faith in a brand I grew up believing was the best and they treated me poorly from start to finish.

Damon DeWitt Oct 31, 2020

From start to finish this is the worst experience I have had in 25 years of driving a vehicle. I took my 2001 Boxter S in for an oil change and multi-point inspection. The very next day I drove the car it started smoking and broke down on the side of the road with a final diagnosis that the engine would need to be replaced. The car went to Porsche working fine and the next time I drove the car it was ruined. Porsche took no responsibility and would not even refund my oil change. To make matters worse, this was my late father?s car which I treated as a memento to keep his spirit alive in a car and a brand he was a lifelong fan of. To provide details, the car was promised on August 24th and the job was not completed until August 27th. Throughout this process, Tomas Rios, the associate assigned to my car was mostly unresponsive when I began to question what the hold up was. Upon pickup, I waited for an hour after I arrived to get the car back at which point Tomas pointed out some recommendations for future services but assured me all services could wait. The next day I drive the car to work and it breaks down. I call Porsche letting them know what has happened and they said to tow it in and a tech would look at it in the morning. The car was dropped on-site and around midday on Saturday after not hearing from anyone I went to the dealership to find my car sitting there in the same spot it was dropped. No one had looked at it, contacted me, moved it to the service department. NOTHING. So after expressing my dissatisfaction, I was assured that someone would look at it and get back to me that day. At the end of the day, I received a call saying they did not have time to look at it and I'd have to wait till Monday. On Monday I asked to speak to the service manager Chad Zarnow who told me the air/ oil separator failed, oil was leaking out of the air filter housing, clogged catalytic converters, and a melted ignition coil, and that a new engine would be needed and more importantly, after getting an oil change and service inspection, the day before that none of this was their fault and they would not take responsibility for any wrongdoing or repairs. So I set up a meeting to speak to the GM, Andrew Parkinson, who echoed Chad?s response, taking no responsibility but in a more averting smug way. He even went as far as saying it was my negligence for only driving the car once a week that was the result of the malfunction. When I lost my cool for the first time in this highly disappointing unprofessional experience the GM said he'd look into options of helping out with the cost of a new engine. I thought ok... this is progress. A week later I got an $18,500 quote for the cost of the used engine and service. Another slap in the face but par for the course with Porsche Orlando at this point. Needless to say, I did not take the offer. I should have never returned the vehicle to the dog that bit me. I put my faith in a brand I grew up believing was the best and they treated me poorly from start to finish.

Damon Bordman Oct 31, 2020

I have been a loyal customer of Porsche of Orlando for over 20 years, and have spent thousands of dollars in parts and services. Up until now, I have enjoyed a mutually beneficial business relation. However, recently I had an issue with a battery for one of our vehicles and was appalled at how my grievance was handled. On 11/28/12, I purchased a Porsche battery for a 2008 Porsche Cayenne, then replaced it on 11/28/14 with an Interstate battery (which Porsche of Orlando had advised to me was a better battery than the Porsche brand), and this month I had to replace it again. The battery had gone bad in less than one year, losing charge as of two months ago. I contacted the parts manager, David Kennedy to see if the battery could be covered under a warranty. When he finally responded to me, he provided me with a ridiculous and unreasonable qualification: that the vehicle must be driven for 6,000 miles in order for it to qualify to be covered under a warranty. I drove the car 1800 miles, and so I was told it did not qualify. The notion that a part cannot be covered simply because the vehicle has been lightly driven is absolutely outlandish. I make sure to start every car on my lot every other day for 15 minutes, so that the cars will maintain their charge. It is therefore, reasonable to consider that there is possibly a defect in the battery. If I would have contacted Porsche of North America with the same issue, I am certain I would have been able to get a replacement at no charge. I am completely disappointed in the customer service that I received from Mr. Kennedy, considering the amount of years that I have been a Porsche customer, and the amount of money that I have spent over that time period. In the 2008 Porsche Cayenne alone, I have spent over $4000. The 2008 Cayenne was my favorite car, and I used it personally. After this incident, however, I will no longer be using this vehicle. I want you to know I am very displeased with how I was treated, being a longtime customer, and hope that Mr. David Kennedy will be reprimanded for his unprofessionalism and unsatisfactory customer service.

long time customer Oct 22, 2015

long time customer Oct 20, 2015

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Porsche Orlando

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Porsche of Orlando

Cars.com

Edmunds

Facebook

Google+